Application Errors

Once applications are deployed to Great Bear sites, they can appear in the dashboard in various states:

Icon Message Description Code
No status received The application deployment intent has been registered, but no status is yet received. Wait for the application to be fully deployed and operational. NO_STATUS
Running Application deployment is properly running. RUNNING
Application deployment is initializing An operation is currently being performed on the application deployment. Wait until it’s finished. IN_PROGRESS
Application deployment reports problems Application deployment reports problems. Check its configuration and redeploy the app. ERROR
Application deployment failed Application wasn’t deployed. Check its configuration and redeploy the app. FAILED
Lost contact with application deployment Check the network configuration of the app. DORMANT

Since the applications are being deployed onto edge nodes, which can sometimes have low internet connectivity, the deployment process can sometimes take a long time.

On the Great Bear dashboard, select the site, then the application to open the Application Overview page, where you can see more detailed information on the deployment status, properties, and parameters of the application.

Application in error mode Application in error mode

The following tips and steps can help you to troubleshoot problems with applications deployed to sites:

  1. In the case of No Status Received, it is often best to wait for the deployment to start and try to complete. If the application has been in this state for a long time, then try to delete and then deploy the application again.

  2. In the case of an Error, the application has encountered a serious error which is preventing it from running. Firstly check the configuration of the deployed application, then try to delete and then deploy the application again.

  3. In the case of a Failed state, the deployment failed. Firstly check the configuration of the deployment then try to delete and then deploy the application again.

  4. In the case of a Dormant state, the application deployment cannot be reached. Check the status of the site and the status of the site nodes. If the node is in the ERROR state, try rebooting the node.

  5. In the case of an In Progress state, Great Bear is currently executing an action on the application deployment. There’s no need to take any action.

  6. In the case of a Running state, but the application is behaving in an unexpected way or has become unresponsive, you can first try to redeploy the application. If that is unsuccessful then try to delete and then deploy the application again.

If these steps do not help resolve your issue, then please contact the Great Bear administrator of your organization, or the Great Bear Support Team.