Node Errors
The following tips and commands can help you to troubleshoot problems with your Great Bear nodes.
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Check the status of the site and the status of the node. If the node is in the ERROR state, try rebooting the node.
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Make sure that the node is connected to the Internet.
The node must be able to access the Internet on TCP port 443.
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Make sure the node is bootstrapped and runs without errors. To display the Great Bear agent logs of the node, open a terminal on the node, run the following command, and check the output for errors:
sudo journalctl -fu agent
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For a more verbose output, you can modify the log level. This and other variables are set in the environment file for the agent:
/etc/systemd/system/agent.service.env
In this file amend the line:
LOG_LEVEL=INFO
To:
LOG_LEVEL=DEBUG
And then restart the agent:
sudo systemctl restart agent
If these steps do not help resolve your issue, then please contact the Great Bear administrator of your organization, or the Great Bear Support Team.